FAQ
How do I reserve a vehicle?
Select your pickup and dropoff locations and dates in the booking box on the booking form within this site, click on "Rent an RV" and away you go! You will access CanaDream's real-time availability and pricing will let you see the price of your RV vacation immediately.
A booking is only confirmed when we receive a $300 deposit. If the booking date falls 30 days prior to the pick up day, then we will require full payment at the time of booking. Please contact our reservations department between 8.00 am and 5.00 pm MST Monday to Friday at 1-780-485-6671 or toll free within North America at 1-877-217-2009 (leave a message or ask for Rentals). You may also contact us by email at rent@carefreervrentals.ca
When is full payment required?
Full payment is required 30 days prior to the pick up day.
Are the prices in CDN$ or in US$?
Unless otherwise stated, all prices are in Canadian Dollars - CDN$.
Are taxes included in the prices?
Yes. They will be automatically calculated and added to your reservation.
What papers do I require for renting the vehicle?
We require a valid driver's license (must be valid until at least the day after drop-off day) for all drivers. In addition, we require a passport for international guests or an ID card for our US guests.
Do I need an International Driver's license?
No. However, for translation purposes, an International Driver's license will ensure ease of use in Canada and the United States.
What is the extra kilometre cost if I go over?
The cost per extra kilometre is 33 cents.
This cost will increase to 35 cents per kilometre from March 28, 2011
What type of gas mileage can I expect with my rental vehicle?
As numerous conditions affect gas mileage (wind, hills, speed, driving habits, etc.), fuel consumption will vary according to the conditions. As a rough "rule of thumb", you could budget about 25 liters/100 kilometres.
What is the Minimum Rental Age?
You must be at least 21 years old to rent a motorhome and hold a valid driver's licence issued by your own country. This licence must be valid until at least one day after you drop off your vehicle.
Can I travel into the USA with my rental vehicle?
Yes. Unless US travel has been included in your rental at no cost, you will be charged $10.00 for each night you spend in the USA. Simply call Canadream's toll free number on 1-800-461-7368 when you cross into the United States and call us again when you re-enter Canada. We will charge you for the nights spent in the USA when you drop-off your vehicle.
Please be aware that if you are traveling on documents other than those of Canadian or U.S. citizens, you will be required to pay a small fee of US$6.00 for your entry documents (I-94). This document is valid for multiple entries. You will also be photographed and have a laser finger print taken of your fingers.
Please also note that U.S. Customs may not allow fresh meat, fruits and vegetables across the border. If you are planning on crossing into the USA we suggest you shop for your groceries once you are in the United States.
Can I leave my suitcase at the rental station?
Yes. As long as you are picking up and dropping off at the same location, you are welcome to unpack your suitcase in your motorhome and leave the suitcase in storage at our rental location. There is no charge for this service.
How many people can travel in each motorhome?
This depends on the vehicle type. Canadian transport regulations state that each person travelling must be wearing a seatbelt. The number of people able to travel in each motorhome is dependent upon the number of seatbelts provided.
Are there radios and CD players in each vehicle?
There is a dash radio/cd player in every motorhome. We suggest that you bring an FM adaptor if you wish to play your portable mp3 player in the vehicle.
What happens if I have a breakdown while renting the motorhome?
Use Canadream's 24 hour toll-free emergency assistance in the event of a breakdown or accident. One of our technicians will be available to provide you with advice and help.
Are pets allowed?
Sorry No Pets Allowed.
Do you rent RVs to accommodate more than 6 people?
The maximum number of people in each RV is 6. This is determined not by the number of sleeping places in the RV, but by the number of seatbelts. Under Canadian law, every person seated in the vehicle must be wearing a seat belt. The maximum number of seat belts in any of our vehicles is six.
Do you rent GPS Navigation Systems?
Yes. GPS navigation systems are availabile as a rental option with all our vehicle types from all locations except Kelowna. GPS rental costs $10.00 per day plus taxes with a maximum of $100.00 plus taxes per rental.
What is included in Convenience Kits?
All the Convenience Kits are listed on the Canadream website, please click here
to get a detailed listing of what's included, please note this is for reference only and may be subject to changes.